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FAQ
Welcome to our Android TV Box FAQ page. Here you’ll find detailed answers about authorized TV box brands such as EVPAD, Unblock Tech (UBOX), SviCloud, GetMax, and DIGIBox. We cover everything you need to know, including product features, channel availability, legality, payment security, shipping, customs duties, and after-sales warranty. If you’re looking for a trusted official distributor, fast worldwide shipping, and reliable customer support, this FAQ will help you make an informed purchase with confidence.
➥ About Our Store
Q. Are you an authorized seller of EVPAD, Unblock Tech, SviCloud, GetMax, and DIGIBox?
➤ Yes.
We are the official authorized distributor of EVPAD, Unblock Tech, SviCloud, GetMax, and DIGIBox.
You can shop with confidence knowing all products sold on our website are 100% authentic.
⚠️ Please note:
TV boxes sold by unknown or unofficial websites may be fake, unauthorized, locked, or unsupported, and usually do not include an official warranty or after-sales service.
Q. Where is your company located?
➤ Our company was founded in 2014 and is based in Hong Kong, China.
We focus on providing high-quality Android TV boxes for global customers, offering leading brands such as EVPAD, Unblock Tech, SviCloud, GetMax, and DIGIBox.
➥ About Products
Q. What are the main features of your Android TV boxes?
➤ All our Android TV boxes offer:
✅ No monthly fees, no subscriptions – Pay once, use forever
✅ 2,000+ worldwide HD live TV channels
✅ 200,000+ movies & TV shows (VOD)
✅ Live sports + 7-day playback
✅ Exclusive Kids Zone – safe and family-friendly
✅ Karaoke support – sing unlimited songs
✅ Cut cable TV costs and save money every day
Q. What's the difference between EVPAD, Unblock Tech, SviCloud, GetMax, and DIGIBox?
➤ EVPAD / Unblock Tech / SviCloud / GetMax
Popular global Android TV box brands:
Suitable for users who want Chinese, Hong Kong, Taiwan, Korean, Japanese, US, UK, and global channels
Rich content, including TV shows, movies, sports, and adult channels
DIGIBox:
Designed mainly for the USA, Canada, and Japan
Ideal for sports fans
Supports major sports channels such as the NFL, NBA, NHL, NCAA, MLB, etc.
Also includes Asian and South American channels
Q. What's the difference between EVPAD 12P and EVPAD 12S?
➤ EVPAD 12P (Recommended)
4GB RAM + 64GB Storage
No channel region restrictions
AI voice remote control
EVPAD 12S
2GB RAM + 32GB Storage
No USA / Canada / UK / Indonesia channels
Standard Bluetooth remote
⭐ We highly recommend EVPAD 12P for better performance and value.
Q. Which TV box do you recommend?
➤ There is no single "best" box for everyone.
The right choice depends on:
Which countries' channels do you want
Whether you need sports channels
Storage and performance requirements
Voice control or app installation needs
➥Contact us for personalized recommendations.
Q. Are your TV boxes international versions?
➤ Yes.
All our TV boxes are international versions, usable worldwide with no regional restrictions.
⚠️ Customized versions (Taiwan / Indonesia / Malaysia, etc.) sold elsewhere:
Have fewer channels
Can only be used in specific countries
Cannot be used abroad
May be cheaper but offer lower overall value
Q. What's the power plug of the TV box?
For Unblock Tech(UBox), Svicloud, and EVPAD
➤ We provide 4 different power plugs: US, UK, EU, and AU.
➤ Please choose the one you need. Contact us if you are not sure which plug you need.
UK Plug applies to:
United Kingdom, Ireland, Malta, Cyprus, Hong Kong, Singapore, Malaysia, United Arab Emirates (UAE), Saudi Arabia, Qatar, Kuwait
US Plug applies to:
United States, Canada, Mexico, Japan, Taiwan, Philippines, Thailand, Colombia, Costa Rica, Panama
EU Plug applies to:
Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Greece, Portugal, South Korea, Turkey
AU Plug applies to:
Australia, New Zealand, Papua New Guinea, Fiji, China (mainland), Argentina
DIGIBox and GetMax just have US plus. DIGIBox is a type-C plug, so please don't worry about how to choose the plug model.
Q. Why are your prices higher than those of some other sellers?
➤ We sell official, authorized products only, following the official retail pricing.
Many customers report issues after buying from unofficial sellers:
Locked or unusable devices
No warranty or support
Seller disappears after purchase
✅ Buying from us guarantees:
Authentic products
Official warranty
Reliable after-sales service
Q. Is the TV box legal to use and sell?
➤ Yes.
The TV box runs a standard Android system
No apps are pre-installed
Users install apps on their own
✔️ Legal to use and sell
❌ Not allowed for public broadcasting (e.g. bars, shops)
Q. Can I use the TV box in my country?
➤ Yes.
As long as you have a stable internet connection, the TV box works worldwide, including:
USA, Canada, UK, Australia, Japan, South Korea, Hong Kong, Southeast Asia, Europe, and more.
Q. What internet speed is recommended?
➤ For SvilCloud, UBox, EVPAD, and GetMax, Minimum: 50 Mbps unlimited internet
For DIGIBox: 100 Mbps recommended
We use global CDN servers for fast and stable streaming.
Q. Does the TV box support the Google Play Store?
➤ Yes.
All devices come with the Google Play Store pre-installed.
Q. What languages are supported?
➤ UI supports 12 languages:
English, Simplified Chinese, Traditional Chinese, Spanish, Vietnamese, Japanese, Malay, Indonesian, Thai, Korean, Filipino, Portuguese.
Q. How do I find the MAC address?
➤ On the back of the TV box
Or on the home screen after booting
➥ About Payment
Q. Is it safe to pay on your website?
➤ Yes, 100% safe.
We support:
VISA / MasterCard / American Express / JCB
WeChat Pay / Alipay
USDT (Crypto)
Q. Why did my credit card payment fail?
➤ Common reasons:
Incorrect card info or 3D verification not completed
Payment limit: max 3 attempts per 24 hours
The bank flagged the transaction as suspicious
✔️ Try another card or contact your bank if needed.
Q. Can I get a discount?
➤Discounts available for multiple purchases
Wholesale & reseller programs available
➥Contact us for a special coupon code
Q. Do you sell on Amazon, eBay, or other platforms?
➤ No.
We only sell on our official website.
Reason:
Third-party platforms charge extra taxes
No proper after-sales service
Buying from our website includes:
1-year warranty
Free replacement if defective
Lifetime free software updates
➥ About Shipping
Q. Do you offer worldwide shipping?
➤ Yes.
We ship to 200+ countries with free worldwide shipping via DHL, FedEx, or UPS.
⚠️ Shipping not available to Mainland China
(Hong Kong, Macau, and Taiwan are supported)
Q. How long does shipping take?
➤ Processing: 1–2 business days
Delivery: 3–7 business days with DHL/UPS/FedEx. For some countries, we will ship via special dedicated shipping lines, and the delivery time will take approximately 15–17 days.
Q. Do I need to pay customs or tax?
➤ Most international orders to North America and Europe may be subject to customs duties and taxes, depending on your country’s customs regulations and policies.
Packages are declared at a low value or as gifts.
If customs fees occur, they are typically minimal.
➥ About After-Sales Service
Q. What warranty do you offer?
➤ 1-year warranty
1-to-1 replacement
No monthly or annual fees
Q. What if my TV box has a problem?
➤ If not caused by misuse: Free replacement
For out-of-warranty or man-made damage:
Repair service available via our Hong Kong factory (service fee applies)
Q. Can you support TV boxes bought elsewhere?
➤ Software/App issues: contact the brand's support
Hardware issues: contact the original seller
⚠️ We are only responsible for products purchased from our store.
For inquiries or assistance, feel free to contact us:
WhatsApp/Telegram/WeChat: +852-54359812
Email: sales@androidtvbox.com
