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Shipping & Return
This page explains our shipping process, delivery timelines, customs duties, return policy, refunds, and privacy protection. Please read carefully before placing an order to ensure a smooth shopping experience.
Shipping Policy
1. Complete Shipping Information
When placing an order, please make sure to provide complete and accurate recipient information, including:
Full name
A reachable phone number
Detailed delivery address
This helps courier companies deliver your package quickly and smoothly without delays.
2. Shipping Origin
Most orders are shipped from Hong Kong
For Unblock Tech (UBox) orders shipped to the United States, we use our U.S. overseas warehouse for faster local delivery
3. Order Processing Time
Orders are usually shipped within 48 hours
During holidays or promotional periods, shipping may be delayed by 1–2 business days due to high order volume
We appreciate your understanding during peak seasons.
4. Customs Duties & Taxes
Customs duties are determined by your country's import regulations
Any applicable customs duties or taxes are paid by the recipient
Countries such as North America, Europe, and the Philippines, when shipped via DHL / UPS / FedEx, may incur customs charges
If you receive a customs payment notification from the courier, please pay it promptly to avoid delivery delays.
To reduce the burden on customers, we usually declare a lower value, typically around USD 19. However, final customs decisions are made by local authorities.
Return Policy (30 Days)
We offer a 30-day return policy.
If you are not satisfied after receiving your product, please contact us as soon as possible to arrange a return or refund.
Important Notes:
Products must be kept in good condition
Original packaging and accessories should be intact
This ensures we can process your return smoothly and efficiently
Refund Policy
We are committed to resolving issues fairly and responsibly.
We reserve the right to approve or decline refunds or exchanges that do not meet our eligibility requirements.
Due to bank processing times, refunds may take 10–14 business days to be completed.
We also reserve the right to cancel orders for reasons including but not limited to:
Security concerns
Suspected fraudulent transactions
Incorrect pricing
Non-payment
Full & Partial Refunds
1. Full Refunds
Available for items that are faulty or damaged due to our responsibility
Items must be unused, in brand-new condition, with original packaging
❌ Damage caused by customers or third parties is not eligible for a full refund.
2. Partial Refunds
If returned items are missing original parts
If the item is damaged, defiled, deformed, or returned without prior notice
In such cases, a partial refund will be issued.
3. Return Shipping Costs
Return shipping fees are borne by the buyer
4. Return Address
Please contact customer service before returning any product
Return rules vary by model
Some models do not require return shipping, such as SviCloud, GetMax and DIGIBox TV boxes
Privacy Policy
We take your privacy and personal data security very seriously.
Your personal information is kept strictly confidential
We do not sell, rent, or share your data with third parties
We never send third-party marketing materials
Information Collection & Use
We collect basic information (email, address) to process orders and provide support
Your email is used to:
Confirm your order
Provide shipping updates
With your permission, we may send product updates or promotions
You can unsubscribe at any time
For inquiries or assistance, feel free to contact us:
WhatsApp/Telegram/WeChat: +852-54359812
Email: sales@androidtvbox.com
